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Company Privacy Policy

We are a CQC-registered organisation comprising a team of experts providing domiciliary care and various services. Our focus is on supporting working-age adults (ages 18 to 65) who have mental health conditions and complex needs.
We are committed to offering distinctive and personalised care that addresses the unique needs of our service users, improves their quality of life, and facilitates community reintegration. Additionally, we promote positive behaviour support and social inclusion.

Last updated: 22nd January 2026

Homeforts Specialist Care Ltd is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • 1. Data Controller

    Homeforts Specialist Care Ltd is the Data Controller responsible for your personal data.

    2. Personal Data We Collect

    We may collect and process:

    • Name and contact details
    • Enquiry and referral information
    • Information you submit via website forms
    • Communications with us
    • Technical data (IP address, browser type, cookies)

    Where care services are provided, additional personal or special category data will be processed under separate service agreements.

  • 3. How We Use Your Data

    We use personal data to:

    • Respond to enquiries
    • Assess and arrange services
    • Communicate with you
    • Meet legal and regulatory obligations
    • Improve our website and services

  • 4. Lawful Basis for Processing

    We process data under one or more of the following lawful bases:

    • Consent
    • Performance of a contract
    • Legal obligation
    • Legitimate interests
    • Safeguarding and regulatory requirements

  • 5. Data Sharing

    We may share personal data with:

    • Local Authorities and commissioners
    • Regulatory bodies (including CQC)
    • Safeguarding authorities
    • Professional advisors where required

    We do not sell personal data

  • 6. Data Security

    We implement appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.

    7. Data Retention

    Personal data is retained only for as long as necessary, in line with:

    • Legal and regulatory requirements
    • Our internal retention schedules

  • 8. Your Rights

    You have the right to:

    • Access your personal data
    • Request correction or erasure
    • Restrict or object to processing
    • Withdraw consent where applicable

    Requests should be made in writing to Homeforts Specialist Care Ltd.

  • 9. Cookies

    Our website may use cookies to improve functionality and user experience. Further details are provided in our Cookie Notice.

    10. Complaints

    If you are concerned about how your data is handled, you may:

    • Contact us directly
    • Raise a complaint with the Information Commissioner’s Office (ICO)

    11. Policy Updates

    This Privacy Policy may be updated periodically. The latest version will always be available on our website.

Company Number 17010934

Address

Registered Address:

49a New Road, Portsmouth, Hampshire, United Kingdom, PO2 7QN

Phone and Email

Email: enquiries@oakwellcare.co.uk

Opening Hours

24 Hours Monday – Sunday

Copyright oakwellcare. 2026. All rights reserved.

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